Frequently Asked Questions

Everything you need to know about shopping with Queen.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

At Queen, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or sustainable Tencel to minimize our environmental footprint.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna and Afterpay.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team via live chat.