Returns & Exchanges

At Queen, we want you to feel like royalty in every piece you wear, which is why we offer a seamless 30-day return policy for all unworn and tagged items. If your purchase isn't a perfect fit, we are committed to making the exchange or refund process as effortless as possible.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all designer tags remain attached and the garment is in its original condition.

3

Ship It Back

Affix the prepaid shipping label provided via our portal and drop your package off at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing